Company: Old Mutual
Location: South Africa
Closing Date: 18 September 2025
Job Description
This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
- Providing reading information
- Self-service guidance
- Call centre details
- Submission process through customer’s device
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4
Competencies:
- Customer Centricity
- Tech savy
- Effective communication skills
- Multi-lingual