Company: Eskom South Africa
Location: South Africa
Closing Date : 08 April 2024
Area of Speacialization:
To provide a professional customer service using available processes.
Minimum Requirements (Qualification(s):
- National Diploma/National N Diploma in Business in Finance/Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Related Minimum Experience:
- Experience in working with customers, customer relations.
- 2 years years of experience
Skills and Competencies
Behavioral
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge
- Eskom business
- Standard power unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
Skills
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
- Telephone
- Stress management
Key Responsibilities
- Handle inbound interactions.
- Handle back-office activities.
- Handle multi-media and outbound activities.
- Provide and improve general customer services.
- Support marketing, sales and customer service processes.
- Perform vending, prepaid and easy-pay activities.
**FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL recuitmentdx@eskom.co.za.