Company: Santam
Location: South Africa
Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).
What will make you successful in this role?
The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
Key Responsibilities:
- Interact with clients (telephonically or on a face to face level)
- Operate in an Inbound call centre environment
- Maintain excellent product knowledge
- Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
- Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
- Resolution of verbal and written queries
- Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
- Ad hoc support to management and the sales team as and when required
Qualifications & Experience
- Minimum Matric or suitable equivalent
- FAIS Accreditation and RE1 (if they have been in the financial industry)
- 3 years’ experience in the Call centre environment
Skills
- Computer literate in MS Office Excel, Word and Outlook
- Good interpersonal skills
- Good written and telephonic skills
- Good command of English language
- Service orientated
- Attention to detail
- Work well under pressure
- Outbound experience advantageous
Knowledge
- Client Service Orientation
- Problem Solving
- Decision Making
- Resilience
- Handling Information
- Gathering Information
- Oral Communication