Company: South African Reserve Bank
Location: South African
Closing Date: 18 February 2026
Job Description
Brief description
The main purpose of this position is to provide a professional and courteous reception service to the SARB visitors.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanour at all times.
- Organise self to ensure that work allocated is completed within set time and defined standards independently.
- Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
- Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
- Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
- Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors register.
- Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
- Provide regular reports to the Team Leader in relation to the reception operations.
- Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
- Maintain a safe and clean reception area by following operating procedures and processes.
- Answer and divert calls through switchboard.
- Take and forward messages received when person requested is not available.
- Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
- Record and report on telephonic trends and discussions.
Qualifications
Job requirements
To be considered for this position, candidates must be in possession of:
- A Higher Certificate in Reception (NQF5) or Call Centre;
- Registered PSIRA grade D/E officer would be an added advantage; and
- two to three years’ of reception experience in a Corporate Environment.
Additional requirements includes:
- Service delivery equipment/ tools/ machinery operating knowledge and skill
- Service delivery reporting knowledge and skill; and
- Service delivery knowledge and skill