Company: MTN Group
Location: South Africa
Closing date: 24 December 2025
Job Description
Mission/ Core Purpose of the Job:
The Trainee will be responsible to assist with and provide an end-to-end administrative, coordination support service to the assigned function at Bayobab.
Key Performance Areas:
Key Deliverables:
The graduate will be accountable to achieve the following objectives:
• Provide input in strategic meetings as required
• Provide input to enterprise wide transformation initiatives when required
• Facilitate ad hoc meetings with relevant stakeholders as and when required
• Escalate issues that will result in severe time, scope, productivity and cost or resource impact
• Provide input into all projects initiated (internal or global)
• Prepare documentation required for sign-off/ decision making regarding tactical changes
• Support in execution and alignment with the functional strategy
• Report on an ad hoc basis on specific projects as required
• Type reports according to required formats
• Provide status / progress reports as required
• Provide input to ensure adequate risk mitigation and controls
• Report on a periodic basis to line manager: relating to progress made within the sub-function and in accordance with the performance metrics set by the organisation
• Drive improvement across the business to achieve the optimal service quality deliverables
• Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
• Assist in the collation of information for reporting on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time as required
• Assisting in curation of content in knowledge bases, understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions
• Interface with OpCo contacts in support of large or strategic opportunities when required
• Assist in producing documentation of service: annexes to contracts, training documentation and business presentations
• Assist in defining and updating governance policies/ strategies as required
• Possess the authority; presence and integrity to command respect from colleagues and from external associates
• Assist with all coordination and admin tasks as required by the department
• Planning and organizing as required
Quality Standard
• Adherence to set timelines and budget requirements
• Adherence to defined policies, processes and procedures
• SLA terms and conditions
• Timeliness and accurate of reports and assessments
• MTN Values: leadership, innovation, can do, relationships, integrity
Operational Delivery:
• (all activities as defined by sub-function)
Job Requirements:
Education
• A relevant 3- or 4-year formal degree or 3- or 4-year diploma
Experience:
• 0 – 2 years’ work experience
Competencies:
• All work is done according to practical, clearly structured work procedures
• Dissemination of information
• Resolution of queries / problems (within parameters set by company policy)
• Make judgement calls to ensure front-line service delivery, quality and excellence
• Prioritisation of work
• Time management of work volume
• Identifying the correct procedure to be implemented
• Strong administrative skills
• Excellent verbal and written communication skills
• Proficiency in MS Office Suite (PowerPoint, Excel and Word)
• Information Processing
• Interpersonal skills
• Negotiation skills
• Presentation skills
• Good EQ
• Action oriented
• Deadline driven
• Accurate
• Responsive
• Flexible
• Agile
• Culturally aware
Other:
• Driver’s licence and own transport
• Ability to work in cross functional, matrix management type organizations
• Ability to travel locally and internationally for the purposes of work