Company: Vodacom SA
Location: South Africa
Closing Date: 24 March 2025
Role Purpose:
To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems
Your responsibilities will include:
- To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
- Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
- To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
- To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
- To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
- To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
- To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
- To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
- To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
- To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
The ideal candidate for this role will have:
- A minimum of 2 years relevant experience including
- 1 year in a call centre environment (Credit Vetting) – essential
- And Previous Credit Vetting experience – essential.
- Grade 12 essential
- Credit related Diploma desired
Job Knowledge:
- Credit vetting process and decision-making knowledge
- Customer verification, validation and confirmation
- Customer creation and subscriber activations process
- Transfer of ownership processes
- Microsoft Office Applications
- Data Capturing
- Call Centre Knowledge
- Knowledge of and experience in the use of Vodacom’s billing system – desirable
Job Related Skills:
- Good persuasion skills
- Ability to deal effectively with irate customers
- Good oral communication skills
- Customer focused
- Interpersonal skills
- Good communication skills
- Good problem-solving skills
- Quality awareness
- Ability to work under pressure
- Good listening skills
- Good time Management
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 24 March 2025.
The base location for this role is Midrand, Vodacom Campus.